Orders & Payment

How will I know if my order had been successfully placed?

A confirmation email will be sent to you after the order has been received. You can also check the status of your order by logging into your online account.

How do I change or cancel my order?

Please send us a detailed email via cs@purespotskincare.com to raise a request . However, we do not accept order cancellation or exchange requests if the order is already being processed.

How do I return my order?

We only accept return of damaged or defected items. Please send us a detailed email providing the order number, order date and the quantity along with photos as proof via cs@purespotskincare.com to raise a request within 14 days from delivery.

How can I pay for my order?

We accept the following payment methods:
•    Mastercard
•    PayPal
•    Visa

Shipping

Do you accept international orders?

Currently, we only accept orders for delivery within Hong Kong, SAR. We apologize for any inconvenience.

Which area in Hong Kong do you cover for order?

Free delivery for $800 purchase or above for area in Hong Kong Island, Kowloon and New Territories. Other area deliveries will press extra charges (case by case)

Which courier do you use to send out my order?

We use S.F. Express as our preferred courier.

For your order tracking, you may call the SF hotline at (852) 2730 0273 or go to https://www.sf-express.com/hk/tc/dynamic_function/waybill/ by entering your SF order number

Products

Do your products contain parabens?

Our full range of skincare products are made of natural ingredients without parabens.

Why did my my skincare products color become darker?

As all our skincare products are made of natural ingredients, it is totally natural for it to turn a bit darker once opened. Don’t worry, quality and effectiveness are totally guaranteed.

I have been suffering from severe breakouts for years, can the products really heal me?

Our products are made of natural ingredients without any medical ingredients. Which is why our products only focus on solving mild to moderate scale of skincare problem. If your skin problem is suffering at a severe stage, we suggest you to consult a doctor and seek for medical opinion first.

I find out most Whitening products are very dry after use a period of time?

Does your Whitening products also the same? And need to add more moisturizer on top?

We are proud to say that our specialize formulated formula are mild and effective on your delicate skin, the Dark Spot Eraser cream does not cause dryness.

Others

Cannot find the answer that you are looking for?

Please contact our cs team by emailing to cs@purespotskincare.com